ServiceDesk Plus SaaS HelpDesk 6.12.0

ServiceDesk Plus Cloud for Android allows users to access their IT service desk and perform a variety of tasks from their mobile devices. This mobile application ensures continuous IT support for end users, regardless of time and location, providing a seamless user experience similar to the web-based ServiceDesk Plus platform. The app is specifically crafted to empower technicians in delivering solutions efficiently by offering a comprehensive view of issues, enabling collaboration among team members, obtaining necessary approvals, accessing solutions from the knowledge base directly, and communicating with end users within the app.

Additionally, the application supports functionalities such as scanning and managing multiple assets simultaneously and serves as an effective platform for keeping users informed through announcements. Here are some notable features of the app:

• Create, pick up, assign, merge, resolve, and close IT tickets while keeping users notified.
• Track time spent by adding detailed worklogs for each task.
• Add and respond to requests with attachments for enhanced communication.
• Benefit from day and night mode support to suit individual preferences.
• Customize ticket details view by selecting desired fields for easy access.
• Enhance IT service desk performance indicators through closure codes and status change comments.
• Monitor IT technician productivity efficiently with the worklog timer feature under request details.
• Create knowledge base articles with rich-text formatting to provide comprehensive information.
• Utilize diverse login methods, including SAML authentication for enhanced security.
• Implement field and form rules when adding or editing requests for streamlined processes.
• Automatically populate ticket descriptions when users reply to technicians using the app for improved efficiency.