ServiceDesk Plus SaaS HelpDesk 6.12.0

ServiceDesk Plus SaaS HelpDesk 6.12.0

ManageEngine  ❘ Freeware
Android
Latest Version
6.12.0
Safe to install

Streamlined IT Support with ServiceDesk Plus SaaS

Minh Ong

ServiceDesk Plus by ManageEngine offers an intuitive and comprehensive helpdesk solution for IT teams, facilitating efficient ticket management and customer support.
2025 Editor's Rating

ServiceDesk Plus Cloud for Android allows users to access their IT service desk and perform a variety of tasks from their mobile devices. This mobile application ensures continuous IT support for end users, regardless of time and location, providing a seamless user experience similar to the web-based ServiceDesk Plus platform. The app is specifically crafted to empower technicians in delivering solutions efficiently by offering a comprehensive view of issues, enabling collaboration among team members, obtaining necessary approvals, accessing solutions from the knowledge base directly, and communicating with end users within the app.

Additionally, the application supports functionalities such as scanning and managing multiple assets simultaneously and serves as an effective platform for keeping users informed through announcements. Here are some notable features of the app:

  • Create, pick up, assign, merge, resolve, and close IT tickets while keeping users notified.
  • Track time spent by adding detailed worklogs for each task.
  • Add and respond to requests with attachments for enhanced communication.
  • Benefit from day and night mode support to suit individual preferences.
  • Customize ticket details view by selecting desired fields for easy access.
  • Enhance IT service desk performance indicators through closure codes and status change comments.
  • Monitor IT technician productivity efficiently with the worklog timer feature under request details.
  • Create knowledge base articles with rich-text formatting to provide comprehensive information.
  • Utilize diverse login methods, including SAML authentication for enhanced security.
  • Implement field and form rules when adding or editing requests for streamlined processes.
  • Automatically populate ticket descriptions when users reply to technicians using the app for improved efficiency.

Overview

ServiceDesk Plus SaaS HelpDesk is a Freeware software in the category Business developed by ManageEngine.

The latest version of ServiceDesk Plus SaaS HelpDesk is 6.12.0, released on 06/18/2024. It was initially added to our database on 06/18/2024.

ServiceDesk Plus SaaS HelpDesk runs on the following operating systems: Android.

ServiceDesk Plus SaaS HelpDesk has not been rated by our users yet.


Minh Ong

Minh Ong

I'm Minh, a software engineer and author with a passion for exploring and writing about the latest in software and technology. With my experience in software development and a specialization in software updates and content creation, I bring a deep understanding of the tech landscape to my reviews and articles. My focus is on providing you with comprehensive insights into general software topics and the latest industry news.

Latest Reviews by Minh Ong

Screenshots (Click to view larger)

Related


Egnyte

Egnyte: Secure File Sharing and Collaboration Made Easy

EPAM Connect

EPAM Connect: Bridging Teams with Seamless Collaboration

FastField Forms

Streamline Data Collection with FastField Forms

Kizeo Forms, Mobile forms

Product Overview The latest update introduces several new features to enhance user experience: A more intuitive, ergonomic, and user-friendly interface Introduction of a planning function Sketch element for enhanced customization …

Learn Azure

Learn Azure is an application that assists users in becoming Microsoft Azure Certified Professionals, starting from foundational knowledge all the way to expert-level skills.

Mobile Forms App - Zoho Forms

The Zoho Forms app provides a convenient solution for collecting data from anywhere with just a few taps. It offers a range of features to enhance the data collection experience on mobile devices, even when offline.
Secure and free downloads checked by UpdateStar

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

Aronium Lite Aronium Lite
Aronium Lite: Streamlined Inventory Management Software
FlashPrint FlashPrint
Effortless 3D Printing with FlashPrint
Industry Idle Industry Idle
Build Your Business Empire in Industry Idle
HP Color Laser HP Color Laser
Vibrant Printing at Your Fingertips
Blue Jeans Blue Jeans
Seamless Video Conferencing Experience with Blue Jeans
Fosfat Fosfat
Fosfat: A Revolutionary Tool for Data Visualization
UpdateStar Premium Edition UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
Microsoft Edge Microsoft Edge
A New Standard in Web Browsing
Google Chrome Google Chrome
Fast and Versatile Web Browser
Microsoft Visual C++ 2015 Redistributable Package Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
Microsoft Visual C++ 2010 Redistributable Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications
Microsoft OneDrive Microsoft OneDrive
Streamline Your File Management with Microsoft OneDrive

Latest Updates


UltraEdit 32.0.0.35

Powerful text editor and IDE for programmers and developers.

balenaEtcher 2.1.4

Simplify Your Disk Imaging with balenaEtcher!

TeamViewer Host 15.68.5

TeamViewer Host is permanently installed and is automatically started as a service. Once you have defined a password, you can connect to this device at any time without a user having to be active on the device to be controlled.

TeamViewer QuickSupport 15.68.5

Effortless Remote Assistance with TeamViewer QuickSupport

TeamViewer 15.68.5

Effortless Remote Desktop Access with TeamViewer

SteelSeries GG 91.0.0

Enhance Your Gaming Experience with SteelSeries GG!